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Facility management

A complete facility partner, not a booking service

The problem we solve

Five vendors, five invoices, no single record

Most properties accumulate their maintenance arrangements one emergency at a time. An electrician found through a neighbour. A cleaning contractor inherited from the previous manager. An AC technician who answers sometimes.

It works until you need to answer a simple question: when was that unit last serviced, and by whom? Facility management with Waseel360 replaces that with an asset list, a maintenance calendar and a written history of the building.

  • Hard and soft services under one contract
  • Planned preventive maintenance
  • Corrective maintenance and response
  • Asset and equipment records
  • Quality monitoring and reporting
Facility manager and technician reviewing maintenance work inside a commercial building
Scope

Hard services and soft services

Hard facility management

The technical systems the property depends on — maintained on a schedule and repaired by the same team that knows their history.

  • Electrical maintenance and distribution
  • HVAC and air conditioning systems
  • Plumbing and water systems
  • Building systems and equipment
  • Technical maintenance and inspections

Soft facility management

The day-to-day services occupants actually notice — delivered by supervised teams working to a written scope.

  • Daily and periodic cleaning
  • General support and upkeep
  • Property presentation and finishes
  • Facility assistance for staff and tenants
  • Waste handling coordination
Maintenance model

Planned work, and the work you cannot plan

Preventive maintenance

Scheduled before anything fails

We build an asset list for the property — what equipment exists, where it is, and roughly how old it is — then attach a service interval and a checklist to each item.

Filters get cleaned before airflow drops. Terminations get tightened before they overheat. Drain lines get flushed before water appears on a ceiling. The point is not the visit; it is the record that builds up across visits, which is what lets you see a fault developing.

Scheduled maintenance reduces unexpected breakdowns, extends the working life of equipment and makes running costs predictable rather than seasonal.

Corrective maintenance

Response when something breaks

When a fault occurs, the request is logged, prioritised and assigned. Faults affecting safety, security or business continuity move ahead of routine work.

The technician who attends has access to the maintenance history for that asset, which usually shortens diagnosis considerably — a recurring fault is far easier to solve when you can see that it has recurred.

Every corrective job closes with a note explaining what failed, what was done and whether anything should be watched. If a repair is not the sensible answer, we say so rather than repeating it every quarter.

Also included

The parts of facility management that get forgotten

Building maintenance

Fabric, finishes and common areas kept in condition — not left to deteriorate between tenancies.

Technical support

One point of contact for logging requests, tracking jobs and escalating urgent faults.

General maintenance

Painting, minor civil works, handyman visits and snag list clearance handled on schedule.

Quality monitoring

Checklists per asset, completion notes per job and periodic summaries you can take to a meeting.

How it starts

From first conversation to running contract

  1. 01

    Request

    You submit a service request online, by phone or on WhatsApp, with the location and the problem.

  2. 02

    Understand

    We confirm the requirement with you — what has failed, what access is needed, and how urgent it is.

  3. 03

    Assign

    The right professional or team is assigned, with the tools and parts the job is likely to need.

  4. 04

    Deliver

    The work is carried out and completed properly, and you receive a note of what was done.

  5. 05

    Follow up

    We check back to confirm the issue is resolved and has not returned, and log it against the property.

Discuss a facility management arrangement

Tell us about the property — size, type and the services you currently buy separately — and we will come back with a practical scope.

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